Shipping & Returns

We offer FREE shipping for all orders over $500 across Australia. Online Shopping has never been so quick and easy!

If you’re based outside Australia and interested in ordering from us, please contact us at hello@lightologie.com.au for more information.

Order Confirmation

Once you place an order on our site, we’ll immediately send you an email confirming your order. This email confirmation means that we’ve received your order in our system and pre-authorised your credit card for the purchase. After this email confirmation, we’ll then contact our suppliers to confirm that the item that you’ve ordered is in stock. If it’s not available, we’ll cancel your order by voiding the pre-authorisation and notify you via email. If your item is available for immediate shipment (within 5 business days), we’ll process the charges and submit the order for shipment.  

Order Shipment

If your item is available and we process the charges to your credit card, we’ll ship the item within 5 business days from the date of your order. We’ll email to the address that you’ve provided the tracking information within 24 hours your order leaves the warehouse. If you don’t receive a tracking information from us within 6 business days of your order, feel free to contact us at hello@lightologie.com.au.

Damages

Upon arrival of your order, please inspect the packaging of your item. If you notice any damage, make a note of this damage when signing for delivery. If you receive a damaged item, please send us the photos and short description of the damage via hello@lightologie.com.au. Once we’re notified of this damage, we’ll then process the return of the item and insurance claim on your behalf.

Returns

We are so sure you will love our range of lighting with competitive pricing that you won't be able to part with it. We also realise there is a certain risk for you when you purchase products online.

What if the product is completely different from what you ordered or what if the quality is at a lower level than we have claimed? No dramas! We will take it back or send you a replacement. We want you to be absolutely confident that if what you get isn't what you saw, you are completely protected. 

If you return a product, we will issue you with a 30 day store credit for the value of the item (excluding shipping) for you to select another item in exchange. Return shipping costs are to be covered by the customer if any. If eligible for return, there is a 15% re-stocking fee if the reason for return is other than a defect or if we send a different product than what was ordered. We have also partnered up with Paypal to offer you piece of mind when returning an item. Paypal offers to cover your return shipping costs. Please check your order eligibility and costs covered.  

We have collaborated with some of the best hand-picked brands in Australia that only make lights of the utmost quality and promise warranties against any quality defects. So if you see it, tell us straight away and we will process the claim for you.

To keep up the good work and bring you the best of lighting, our team works very hard round the clock and therefore we cannot offer change of mind returns/refunds or incorrect choice returns/refunds or product doesn't suit refunds/returns. We will appreciate if you choose carefully and do a bit of homework in terms of of colour, size and electrical requirements before buying the product just to make sure everything is as you desire!

Please note items that have been fitted or intentionally altered or whose original packaging is destroyed are not eligible for returns. These items cannot be re-sold in this situation. Returns is also not valid on locations outside of Australia. Please contact us at hello@lightologie.com.au to find out if you are eligible for returns.

Paypal Returns - Industrial Lighting Studio

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