What is Price Guarantee?
Price Guarantee means that you’re getting the absolute best prices on our website. With our Price Match policy, you not only get the best prices but also get an additional Discount.
3 Reasons Why You’re Getting the Best Prices:
You get the absolute best prices on our site because of the following reasons:
- We'll match the price if you find a better price online elsewhere.
- We'll give you a further discount of 10% of the difference between our price and the lower price.
- If our manufacturer sets a recommended retail price (RRP), that’s what we advertise. We don’t adhere to the “artificial sale” - a practice of other online stores of placing a sale price that’s very close to the actual manufacturer or suppliers RRP and you’re not actually getting a discount. If you see a sale on our website, you can be assured that you’re actually getting a meaningful discount.
How to request Price Match:
Simply send us an email at firstname.lastname@example.org .In your message, please specify the link to the same product on our competitor’s website and the price you think we should match. We’ll then process your request accordingly and send you a discount code to apply at checkout. Alternatively, call us on 1300 85 87 91.
Price Guarantee Terms:
To qualify for our Price Guarantee, check if the following requisites are present:
- Item must be brand new and identical with correct pricing and must be in stock on the competitor’s site, ie, must not be on back order;
- Item must not be bought on a promotional basis like buy one, get one free offer and does not apply to sale prices or when using a discount coupon;
- The competitor must be an exclusively Australian online business – this means that the competitor has no physical store/retail location/warehouse pick-up;
- The competitor’s site cannot be a non-retail, discounter/flash sale or auction website such as (but not limited to) eBay, Amazon, OO.com, overstock, Zanui, Ozsale, Brandsexclusive, temple & webster, the home, pop, warehouse or factory outlet etc.;
- The competitor must be an authorised retailer for the product in question; and
- Price Match is applied to the total price. We offer Free Shipping over $250 on all our products regardless of price. So if you find the same product elsewhere for cheaper but adding the shipping makes it more expensive, it won't be eligible for our price match.