FAQs

Q: Can I View Products Prior To Purchase? 

A: We are an internet business and for that reason we do not have a traditional bricks and mortar store to view our products. By eliminating these overheads we are able to offer prices far lower than traditional retailers who do. All the details about the products are provided on the website and if you have more questions, please feel free to contact us support@industriallightingstudio.com.au.

 

Q: Can I Pick-Up Products?

A: Pick-up is not available at this stage and products are delivered to you directly at  your given shipping address.



Q:
How Much Does Shipping Cost?

A: Please check our Shipping & Returns page for shipping costs.

 

Q: When Will My Order Be Dispatched?

A: All efforts are made to dispatch in stock items within 2 business working days from date of purchase. We ship Monday, Wednesday and Friday, not including public holidays.

Q: How Long Will Delivery Take After Dispatch?

A: All in stock items will be dispatched within 2 business days from receipt of payment. 

Typical delivery times after dispatch are: 

   * Melbourne -  2-3 business days 
   * Sydney, Canberra, Adelaide - 2-3 business days
   * Brisbane, Tasmania – 3-4 business days
   * Darwin, Perth - 5-7 business days

All areas outside these metro locations please allow up to 8-10 business days. 

We use Australia Post, Star Track, Fastway and DHL delivery service which allows your parcel to be tracked. We suggest your shipping address to be where somebody is available during the day to receive the goods. If there is nobody to receive the delivery then a "missed delivery" card will be left and you will then need to visit your local post office or collection centre to collect the goods.

Q: How Do I Track An Order?

A: You will receive an email notification with the tracking details. You can track your parcel using this information.

  

Q: What Payment Methods Are Accepted?

A: We accept payment via Visa, MasterCard, American Express, PayPal or direct deposit.

 

Q: How Do I Make Payment Via Direct Deposit?

A: Please email your order to support@industriallightingstudio.com.au.


Don't forget to include the following information:


    * Contact Name
    * Delivery Address
    * Phone Number
    * Order Details

We will reply with a custom invoice and instructions on how to make payment within 24hrs.



Q: Is It Safe To Make Credit Card Payments Online?

A: All payments made on the Industrial Lighting Studio website are highly secure. Our website uses 128 bit SSL encryption technology and is certified level 1 PCI DSS compliant. This is the same level of encryption used by large banks to keep your information secure. As such you can rest assured that any information submitted on our site is secure.



Q: Will I Be Supplied With A Tax Invoice?

The Order Confirmation email that you receive when you make an order is a valid Australian Tax Invoice. If you have lost your invoice we will be happy to email you a new one. Simply email us at support@industriallightingstudio.com.au with your request.

 

Q: What Do I Do If I Have A Problem?

If you experience a problem, big or small, we want to hear about it. Just drop us a line at support@industriallightingstudio.com.au and we’ll get back to you in a jiffy. 



Q: What Is Your Returns Policy?

A: If there are any issues with the delivery received e.g if a product arrives damaged then please notify us within 7 days of delivery. Please contact us first so we can investigate if the damage was caused during transit or is a manufacturer's defect. We will then advise on the return procedure. Please ensure the item is in its original working, unmarked condition with original packaging and is returned to us within 30 days for a full refund of goods only (delivery charge not refunded). Your cost of returning any product to us is not refundable.


Q: Why Sign Up To The Newsletter?

By signing up to the newsletter you will be the first to hear about all new product releases, sales, competitions and promotions!

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